We are pleased to welcome you to our website www.maisoncatanzaro.com (hereinafter referred to as the "Site").
These General Terms and Conditions of Sale govern exclusively the sales of products offered on the Site. They are accessible at any time on the Site, the Customer must declare having read them and read them at the time of registration of the order.
Consequently, placing an order implies the Client's full and unreserved acceptance of these General Terms and Conditions of Sale.
Any contrary condition posed by the Customer will be, in the absence of express and prior acceptance, unenforceable against Maison Catanzaro regardless of when it may have been brought to its attention.
Maison Catanzaro strives to ensure to the best of its ability the accuracy and updating of information on the Site, and reserves the right to correct, at any time and without notice, the content.
If a condition were to be absent, it would be considered to be governed by the French practices and laws in force regarding distance selling. The possible nullity of one of the clauses of the General Conditions of Sale does not entail the nullity of the General Conditions of Sale as a whole, only the clause being deemed unwritten losing its effect.
Publisher of the site: F.P.C - Registered with the RCS of Aix-en-Provence under the number B 485 208 466 whose head office is located at 23 ZAC, Les Pielettes, 13740 Le Rove.
The F.P.C company operates the site www.maisoncatanzaro.com and is identified in these General Terms and Conditions of Sale under the name Maison Catanzaro.
Director of the publication: Mr Patrice Catanzaro, email: [email protected]
Webmaster : Watsagency – [email protected]
53 rue de la Maire
Z.I. des Paluds
Customer service :
For any information, question or advice, our Customer service is at your disposal:
Send a mail to:
23 ZAC les Pielettes
13740 Le Rove
Or contact us by e-mail: [email protected]
Or by phone: 0033 491 091 470
Article 1: object
The present conditions govern the sale of Catanzaro articles presented on the Site by FPC, a single-member company registered in the Trade and Companies Register under number B 485 208 466 in Aix-en-Provence whose head office is located at 23 ZAC , the Pielettes 13741 Le Rove (hereinafter referred to as "Catanzaro House") to all non-commercial and major natural persons exclusively (hereinafter referred to as the "Customer").
Article 2. Products
2.1 Characteristics of the products
The products offered for sale online are those presented on the Site. They are described and reproduced by Maison Catanzaro on the site with the greatest possible accuracy. The information given on the product sheet includes the essential characteristics of the products (color, description, composition, maintenance, dimensions), their price including tax (all taxes included).
However, Maison Catanzaro draws the Client's attention to the fact that the photographs can not ensure a perfect similarity with the product offered for sale, in particular as regards the colors, but also as regards the rendering of the product on the market. Customer. The colors you see on your screen may be influenced by the settings and operating system of your computer. Therefore, we can not guarantee that your computer will display exactly these colors.
The differences can result from the color quality of the photographs, the difficulty of showing on the screen the rendering of the materials or, without being exhaustive, the technical adaptation. These differences can not be interpreted as defects of conformity and result in the cancellation of the sale.
In the event of an obvious error or omission between the characteristics of the product and its representation and / or description, Maison Catanzaro can not be held liable.
Product offers and prices (except application of the provisions of Article 3 of these General Conditions of Sale) on the Site are valid as long as they appear on the site, within the limits of available stocks.
2.2 Availability of Products
The products are offered for sale within the limits of available stocks, subject to a possible change in stock. Only the products appearing on the Site on the day of its consultation by the Customer are offered for sale.
Thus, when placing an order, the availability of the selected Product is confirmed by the Site.
Article 3. Price
Prices are quoted in euros (€) VAT and excluding delivery charges, all taxes included including VAT and excluding preparation and delivery costs that vary depending on the country concerned. The prices indicated take into account the VAT applicable on the day of the order. If the VAT rate were to be changed, it will be automatically reflected in the price of the items. The fixed amount of participation in preparation and delivery costs is communicated to the Customer on the correct summary of the order, and before validation of the latter.
If the products must be delivered in a country outside the European Union, the total price indicated in the order is net of any customs duty and any other sales tax, which the consumer is now committed to pay, if it is due, in addition to the price indicated in the order, in accordance with the provisions of the law of the country in which the products will be delivered.
Any order implies acceptance of prices and descriptions of products available for sale.
At any time, Maison Catanzaro reserves the right to modify the prices and descriptions of the products and in particular in the event of an increase in the taxes applicable to the sales and in particular the rate of VAT, and / or in the case of typographical errors or obvious errors.
However, the products will be billed based on the prices in effect at the time of registration of the order, unless manifest error.
Indeed, despite the vigilance of Maison Catanzaro, it is possible that occur on the Site price errors and this, whatever the reason (computer bug, manual error, technical error ...). If orders were placed at erroneous or obviously derisory prices (vile price), or if unjustified discounts are applied wrongly, orders will be canceled, even if they had been validated. Maison Catanzaro will then inform each of its Customers concerned as soon as possible, so that they are able, if they wish, to return their order at the correct and correct price.
Article 4. Order
4.1 Customer number
Any customer must fill in the fields that are proposed to him, to create his profile Client and to obtain his identifiers of connection, these are strictly personal.
Any loss or omission of these identifiers must be reported to Maison Catanzaro at short notice by contacting the Web Customer Service.
To place an order, the Customer must complete a registration form and complete the information necessary to identify him :
Valid e-mail address and password of your choice (confidential and personal) for the identification of the Customer on the Site,
Nominative data marked with an asterisk, mandatory and necessary for the processing of invoices and the delivery of orders.
It is important that the Customer fill out the form as accurately as possible in order to avoid any error or impact in sending the ordered item (s). The data recorded on this Site are exclusively intended for Maison Catanzaro.
4.2 Order registration
Any customer who wishes to place an Order selects the product (s) of his choice by clicking on "Add to Cart" or any similar section. At the end of this step, and after having clicked on "Finish my purchases" or any equivalent section, a summary page corresponding to the order form appears on the screen, allowing the Customer to make any changes and validate by clicking on " Access payment "or any equivalent section.
To access the validation of the order, the Customer must read the General Conditions of Sale and accept them expressly by ticking the box provided for this purpose.
4.3 Validation of the order
The Purchasing Client guarantees to Maison Catanzaro that he has the necessary authorizations to use the payment mode he has chosen for his order, when the order is registered. The Customer by the validation of his shopping cart, the purchase order and the acceptance of the General Conditions of Sale gives his consent to proceed to the validation of the order by the payment. The price due by the Customer is the amount indicated on the summary order form which the Customer has read before confirming his order. This validation implies express acceptance of all the operations carried out on the Site.
Any order placed on the Site is settled exclusively online via one of the following credit cards: CB, Visa, Mastercard, American Express and all the declined cards of these in the other countries concerned and Paypal.
The order is taken into account only after entering the credit card number, its expiry date and the cryptogram number (3-digit number on the back of the credit card) for payment. This payment is the subject of a final validation by the GIE credit card.
In any case, the online supply of the credit card number and the final validation of the order will be proof of the completeness of the order in accordance with the provisions of the law of March 13, 2000 and will be worthy of the sums committed by the seizure of the items listed on the order form. This validation is worth signing and express acceptance of all the operations carried out on the site. However, in the event of fraudulent use of the credit card, the Customer is invited, as soon as such use is found, to immediately contact the Catanzaro Customer Service.
4.4 Payment security
Catanzaro uses the ATOS secure payment service that integrates the SSL security standard. The confidential data (card number, expiration date) are transmitted coded directly on the ATOS server and are not transmitted to our server at any time.
The ATOS server itself is directly connected to the servers of the banks and each country concerned.
4.5 Acknowledgment of receipt of the order
The final validation of the order occurs after validation of the payment.
A confirmation e-mail of the Order and the payment will be sent to the Customer thus confirming its registration with a summary of all information already communicated, the General Conditions of Sale and access to the withdrawal form.
4.6 Order Tracking
Details and tracking of the routing of each order is available at any time on the Site, in "My Account" after the Customer has identified with his email and password.
Article 5. Delivery
The delivery of the articles can only take place after receipt of the payment of the order, to the delivery address indicated by the customer. Packages are shipped to the delivery address indicated by the customer when ordering.
5.1 Shipments for deliveries in Metropolitan France and the strange are treated:
by UPS or Colissimo.
You will receive a link that will allow you to follow the delivery of your package online.
Shipping costs include preparation and delivery charges.
In the event that the delivery person has not managed to deliver your package (no contact despite a notice of passage, wrong address), your package will be returned. We will contact you by email to inform you of the reason for this non-delivery. Depending on the case, we will confirm with you the delivery address and will also agree a new date of delivery. Any unsuccessful delivery passage (wrong address, forgetting the door code, stair no, bad name on intercom ...) will result in additional processing time of the order, forwarding.
We ask you not to receive a damaged package (cardboard bearing visible traces of opening and / or deterioration): it is imperative to refuse. Indeed, parcels leaving the warehouses of Maison Catanzaro are impeccable and must be delivered to you in this state. If a damaged parcel has been left in your mailbox, or your guard has received it, the parcel is considered "accepted as is". If no reservation has been issued, we will not be able to take into account possible disappearances, nor respond positively to a claim for compensation.
Maison Catanzaro declines any responsibility in case of too much delivery time due to the postal services or the means of transport, as well as in case of loss of the ordered products or strike. The risks associated with the transport of the goods are borne by the customer, who must make a reasoned protest to the postal services or to the carrier, within a period of 3 days (three days) after the delivery.
In spite of all the care taken by Maison Catanzaro in the preparation of the parcels and after the transport of the parcel, one of the products may prove to be defective. Therefore, upon receipt of his order, the customer will ensure compliance with the products received. Any anomaly concerning the delivery (defective product, damaged package) must be notified with photos of the defective products, the same day of receipt or at the latest the first working day after receipt, to the customer service of Maison Catanzaro, by mail recommended (addressed to Catanzaro - 23 ZAC Pielettes 13740 Le Rove France). Any complaint made after this deadline will be rejected and Maison Catanzaro will be released from all liability. Maison Catanzaro reserves the right to ask the customer to return the defective product. If the aforementioned conditions are fulfilled, Maison Catanzaro will proceed to the delivery of a credit note, with a view to the refund of the or / and the defective product(s).
5.2 Customs duties or other local taxes
For parcels sent outside the European Union (EU) and DOM-TOM, customs duties or other local taxes or import duties or state taxes may be payable. The payment of these rights and sums are the sole responsibility of the Customer, regardless of the charge.
5.3 Delivery charges
Shipping costs vary from one country to another and depend on the delivery method (at home, relay point or at our partner shops).
In France, delivery at home or at our partner shops 7 € TTC for all orders. Delivery in relay point 6 € TTC, free from 110 € of purchase. In Europe only home delivery and from 11 € TTC (variable according to the countries).
Article 6. Right of withdrawal
6.1 Exercise of the Right of Retraction
In accordance with the law of 17 March 2014 on consumption, the customer who is a national of the European community has a right of withdrawal which he can exercise, without having to justify any reasons, within 14 (fourteen) days. from the order confirmation.
To exercise this right of withdrawal, thank you to send us a letter of retraction by post to the following address: Catanzaro - 23 ZAC pielettes 13740 Le Rove France.
Or by email, sending it directly to our Customer Service:
6.2 Return of purchased items
In accordance with the Directive of the European Parliament and the Council on consumer rights, the customer has a right of withdrawal which he can exercise, without having to give reasons, within 14 (fourteen) clear days from the receipt of articles. The return costs are your responsibility. We offer you to refund the product or products that do not suit you.
Write to us at [email protected] by informing us of your wish to refund by specifying your order number (within 14 days after receipt of it).
You will receive a return form by email.
Return the product (s) intact, unwashed, and unworn, with the label and the original packaging, in the package of your order accompanied by your form back completed.
Send us your package directly at FPC SARL - 23 ZAC, Les Pielettes 13740 Le Rove. You will receive an e-mail informing you of the good reception of the parcel.
The refund of the invoiced price of the returned articles will be made on the method of payment used during the validation of the order within 14 (fourteen) days following the reception of the request of the customer or, if this date is posterior, on the day of receipt of items returned by the Company or proof of delivery of such goods.
You will then be refunded within 7 working days, after receipt of the package, the amount of returned items excluding shipping costs (except in case of error on our part, the return costs will be refunded).
Any item that would not be released for consumption, as received, can not be refunded.
In case of complaint, you can contact us by mail:
F.P.C SARL Maison Catanzaro - 23 ZAC les Pielettes 13740 Le Rove France.
By email: [email protected]
By phone: 0033 491 091 470
The Customer's bank account will be directly re-credited with the amount of items returned through the secure payment partner ATOS or PayPal.
Article 7. Claim - Litigation
For any question about an order, Maison Catanzaro's customer service department is at the disposal of its customers via the "contact us" section. In case of any request or difficulty, the Customer must fill in his order number and the exact reason for his request.
Following the resolution of a dispute and if it is necessary to proceed to a refund, it is made directly on the bank account thanks to the secure payment partner ATOS
In case of non-receipt of the products, the customer must inform Maison Catanzaro within a maximum of 30 days from the date of order. Indeed, surveys conducted with La Poste to know the routing of any package can last up to 30 days. Beyond 2 months, after the opening of a "claim" file, claims for reimbursement can no longer be taken into account insofar as the bank agent of Maison Catanzaro can re-credit transactions that within 60 days maximum.
In the event of a dispute, the Customer will endeavor to resolve the dispute amicably, with the Catanzaro House Customer Service directly.
Article 8. Nominative data
Maison Catanzaro informs its Customers that by placing an order on the Site, the recorded data will be used by Maison Catanzaro:
For the treatment of the order,
- To inform him about news and upcoming events by sending newsletters,
- And to offer him commercial offers and quizzes.
Article 9. Liability
Despite the care taken with our site, the photographs and texts reproduced and illustrating the presented products, can sometimes include errors. In case of receipt of an article not in conformity with that seen on the site Catanzaro, the Customer will be able to proceed to its exchange and / or refund.
Maison Catanzaro can not be held responsible for the non-performance of the contract concluded in case of:
- Out of stock or unavailability of the product,
- Disturbance, total or partial strike including postal services or means of transport and / or communication.
- Floods, fires, any case of force majeure and any other unforeseeable event or independent of the company F.P.C.
Hypertext links may link to other websites than this Site. Maison Catanzaro is not responsible for the content and operation of the sites linked to this Site, as well as for all types of damages that may be suffered by the Customer during a visit to these sites. Maison Catanzaro can not be held liable if the content of these websites contravenes the legal and regulatory provisions in force.
Maison Catanzaro declines all responsibility:
- For the impossibility of joining the Customer service and / or accessing the Site.
- For non-substantial errors relating to the products,
- For any interruption of the Site, the occurrence of bugs, damage resulting from a fraudulent intrusion of a third party having caused a modification of the information made available on the Site,
The use of this Site implies the knowledge and acceptance by the customer and / or visitor of the characteristics and limits of the Internet and related technologies, the lack of protection of certain data against possible diversions or hacking and risks of contamination by possible viruses circulating on the network. Maison Catanzaro declines any responsibility in case of misuse or incident related to the use of the computer, access to the Internet, maintenance or malfunction of the servers, the telephone line or any other connection technical, and the sending of forms to an incorrect or incomplete address, any computer errors or defects found on the Site.
Article 10. Duration
These conditions apply throughout the duration of the online sale of products and services offered for sale by Maison Catanzaro.
Article 11. Evidence
The computerized registers kept in the information systems of Catanzaro and its partners under reasonable security conditions, will be considered as proof of communication, orders and payments between Maison Catanzaro and the Customer.
Article 12. Applicable law - Litigation
This contract is subject to French law. The language of this contract is French. In the absence of an amicable agreement and in case of litigation, the parties will have to seize the competent Court of Marseille.
Article 13. Amendment of the General Conditions of Sale
Given the possible evolutions of the Site, Maison Catanzaro reserves the right to adapt or modify at any time these Terms and Conditions of Sale. The new General Conditions of Sale will, if necessary, be brought to the attention of the Customer by modification online and will be applicable only to sales made after the modification.