FREQUENT ASKED QUESTIONS
Wetlook is a coated material on a lycra base made of polyester and spandex. The wetlook material looks like wet (it’s the reason of its name wetlook). It can be more or less matt, it dependson the material.
Vinyl is also a material coated on a lycra base, composed of polyester, elastane and polyurethane.
The colors are very deep and bright. The first material is softer and thinner than the second one.
For the maintenance of our wetlook or vinyl clothes, we advise you to use our "BeGloss x Patrice Catanzaro" cleaning products.
The hygienic and anti-odor cleaners have been specially designed for the maintenance of your Patrice Catanzaro vinyl or wetlook wardrobe.
How to use them:
Pour 3 ml of product in 2 liters of water for 1 article s
or 10ml of product in 5 liters of water for 5 article
Leave to soak for 5 minutes and rinse with clear water
To see these products click here: put link that refers to the category "cleaning products”.
A few days after placing your order, you will receive our long awaited package at your home or in a relay point. A cardboard box with white tape written in black with our address. Or a UPS box if you have chosen this mode of transport.
The brand or the website will not be mentioned on the box. The package will therefore be discreet, much more than those of Amazon!
IMPUDIQUE items will be wrapped in a pretty black satin bag, and PATRICE CATANZARO, LES P'TITES FOLIES and L’HOMME items will be individually wrapped in a plastic bag so that each item is protected and stays folded well not arrive crumpled or damaged.
The whole will be slipped into a black tissue paper with the inscription Maison Catanzaro, which can be used as gift packaging if you want to offer your purchases.
The package will also contain the invoice. Please ask us on the order comments to remove the invoice if you want to make a gift. Each shipment is customizable.
You can't decide, you don't know what to offer, the gift card is the right choice!
Just put it in your basket and place the order. You will then receive an email to configure it.
You will need to know the email address of the person to whom you want to offer it.
It is not a physical card, but a virtual card with a code.
You will be able to choose whatever you want from the Maison Catanzaro site!
To use it, nothing could be simpler. You just have to enter the promo code received by email in the part of your basket by clicking on "Do you have a discount code?"
This code is valid for one year and can be used several times. Small subtlety, after having made a purchase without using the totality of the initial amount, a new code with the amount of the balance will be sent to you by email and this with each purchase.
Items purchased with a gift card are exchangeable but non-refundable.
Due to our automated ordering process, it is not possible to modify or cancel an order.
However, you have the option of returning your order to us within 14 days of receiving it (except for custom-made items).
If you want to change the size of an article that is not suitable, or if the product received does not please you, here is the procedure to follow to return all or part of your order to us:
- Go to your customer account
- Go to your order history - select the order concerned - then click on detail
- Then select the item (s) to return by checking the box on the right
- Then confirm by clicking on "Request a return"
- Do not forget to leave us a message specifying if you want an exchange, the desired size, or if you want a refund.
- After validation by our services you will receive a return confirmation email.
You can then proceed to return your item (s):
- Return the product (s) intact, unwashed, and unworn, with the original label and packaging, as well as the return form in a package.
- Send us your package directly to the following address : FPC SARL 23 ZAC, Les Pielettes 13740 Le Rove.
- You will receive an email notifying you that the package has been received.
- You will then be reimbursed on your bank account or on Paypal depending on the payment method used, within 7 working day, after receipt of the package, of the amount of the items returned excluding delivery costs (except in the event of error on our part , the return costs will be reimbursed to you). Or you will receive the requested exchange within 10 days.
We insist that returned products must return to their original condition (intact, clean, unworn). Any damaged item, or having been worn (odors or suspicious stains) will be refused and returned. Any item without its hanging cardboard label will also be refused.
After the shipment of your order, we will send you an email containing a link that will allow you to track your package (please also consult your spam folder). In case of late delivery or if the package tracking indicates that it has been delivered to someone you do not know, please contact us at [email protected]