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DELIVERY
Orders are prepared upon receipt of payment. The items are delivered to the delivery address indicated when placing your order. You have the option of having your order delivered to an address different from the billing address. Our delivery system also gives you the possibility of being delivered to a relay point and offers a wide choice of delivery points.
Typically, our items are delivered within 2 to 7 business days.
Maison Catanzaro keeps its stocks up to date daily. If an item is out of stock or if it is more than a week out of production, a message will be sent to you.
We use UPS or Colissimo for all our deliveries in France and abroad.
Shipping costs vary from one country to another and are free under certain conditions**
You will receive a link that will allow you to track the delivery of your package online.
Shipping costs include preparation and delivery costs.
** In France, home delivery or to our partner stores €7 including tax per order. Delivery to relay points €6 including tax, free from €110 purchase (only for relay points and post office counters).
RETURN POLICY
HAVE YOU CHANGE YOUR MIND
You have a period of 14 days after receiving your order to return it to us. The return costs are your responsibility** . We offer you to refund the product or products that do not suit you.
GO TO YOUR CONSUMER ACCOUNT
GO TO YOUR ORDER HISTORY – SELECT THE ORDER – THEN CLICK ON « DETAILS »
SELECT THE ITEM(S) TO RETURN BY CHECKING THE BOX ON THE RIGHT
THEN CONFIRM BY CLICKING ON « REQUEST A RETURN »
AFTER VALIDATION BY OUR SERVICES YOU WILL RECEIVE A RETURN CONFIRMATION EMAIL
You will then be able to return the item(s) :
RETURN THE PRODUCT(S) INTACT, UNWASHED, AND UNWORN, WITH THE ORIGINAL LABEL AND PACKAGING, ACCOMPANIED BY YOUR RETURN FORM COMPLETED.
SEND THE PACKAGE TO THE FOLLOWING ADDRESS: FPC SARL – 23 ZAC, LES PIELETTES 13740 LE ROVE, FRANCE. YOU WILL RECEIVE AN E-MAIL INFORMING YOU OF THE GOOD RECEPTION OF THE PARCEL.
YOU WILL BE REFUNDED WITHIN 7 WORKING DAYS, AFTER RECEIPT OF THE PACKAGE, THE AMOUNT OF RETURNED ITEMS EXCLUDING SHIPPING COSTS (EXCEPT IN CASE OF ERROR ON OUR PART, THE RETURN COSTS WILL BE REFUNDED).
** except for your first order, the return is free, a prepaid label will then be sent to you