Frequent Asked Questions

Vinyl, also known as PVC, is a very shiny material, coated on a lycra base, composed of polyester, elastane and polyurethane.

Lacquered is a generic term for a coated fabric. At Maison Catanzaro we use a lacquer coated on a lycra base, composed of polyester and elastane. Softer and thinner than vinyl, lacquer has a wet effect, which is why it is also called wetlook.

To maintain our wetlook or vinyl clothing, we advise you to use our “BeGloss Patrice Catanzaro” washing products.

These hygienic and anti-odor cleaners have been specially designed for the maintenance of your Patrice Catanzaro vinyl or wetlook wardrobe. How to use it: Pour 3 ml of product into 2 liters of water for 1 item or 10 ml of product into 5 liters of water for 5 items. Leave on for 5 minutes and rinse with clean water.

A few days after placing your order you will receive, at home or at a relay point, your long-awaited package. It will be a box closed with white tape on which our address appears or a UPS box if you have chosen this mode of transport.

The brand or website will not be mentioned on the box. The package will therefore be discreet, much more so than those from Amazon! Inside, your items will be packaged, individually, in a plastic bag so that each item is protected and remains well folded so as not to arrive creased or damaged. The package will also contain the invoice. If it's a gift, you can ask us not to put it. Each shipment is customizable.

You can't decide, you don't know what to offer, the gift card is the right choice! Just put it in your basket and place the order. You will then receive an email to configure it. You will need to know the email address of the person to whom you want to offer it. It is not a physical card, but a virtual card with a code.

You have received delicate attention; the Maison Catanzaro gift card. To use it, nothing could be simpler. Simply enter the promo code received by email in the section of your basket by clicking on “Do you have a discount code?”

This code is valid for one year and can be used several times. Small subtlety, after making a purchase without using the entire initial amount, a new code with the balance amount will be sent to you by email for each purchase. Items purchased with a gift card are exchangeable but non-refundable.

Due to our automated ordering process, it is not possible to modify or cancel an order.

However, you have the option of returning your order to us within 14 days of receipt (except for custom-made items).

If you wish to change the size of an item or if you are not satisfied with the product received, here is the procedure to follow to return all or part of your order to us:
- Go to your customer account
- Go to your order history
- Select the order concerned - Then click on detail
- Then select the item(s) to return by checking the box on the right - Validate by clicking on “Request a return”
- Don't forget to leave us a message specifying if you would like an exchange, specifying the desired size, or if you would like a refund.
- After validation by our services you will receive a return confirmation email. You can then return your item(s).
- Return the product(s) intact, unwashed, and unworn, with the original label and packaging, as well as the return form in a package.
- Send us your package directly to the following address: FPC SARL 23 ZAC Les Pielettes 13740 Le Rove, France.
- You will receive an e-mail informing you of the successful receipt of the package.
- You will receive the requested exchange within 10 days or you will be reimbursed, on your bank account or on Paypal, depending on the payment method used, within 7 working days after receipt of the package, for the amount of the returned items excluding delivery costs (except in the event of an error on our part, the return costs will be refunded).

We insist that returned products must be in their original condition (intact, clean, unworn). Any item damaged or worn (suspicious odors or stains) will be refused and returned to you. Any refund for an item returned without its cardboard label attached will also be refused.

After your order has been shipped, we will send you an email containing a link that will allow you to track your package (check your spam if you do not receive it). In case of delivery problems please contact us at: contact@maisoncatanzaro.com